📦 Official Policy

Delivery &
Returns Policy

Fast delivery · Secure packaging · Fair returns · Pan-India

Quick Processing

1–2 business days

Secure Packaging

Damage-proof packing

Pan-India Delivery

Trusted courier partners

Replacement Support

For eligible products

Delivery Policy

Order Processing

Orders processed within 1–2 business days after payment confirmation.
Orders placed on Sundays or public holidays processed on next working day.
Custom PC Builds may require additional time for assembly and testing.

Shipping & Delivery

We deliver across India through trusted courier partners. Tracking details shared after dispatch.

Maharashtra Cities

2–7 days

Business days

Other Locations

4–15 days

Business days

Unboxing Requirement

Mandatory Unboxing Video

Record a clear video while opening the package for the first time. Package label and all sides must be visible.

Required for claims related to:

Report Within 5 Hours

Report within 5 hours of OTP delivery confirmation. Claims after this period may not be eligible for support.

Delivery Charges & Packaging

Charges vary by product size, weight, and delivery location.
Free shipping on selected products or promotional offers.
All products packed securely to prevent transit damage.

Returns & Replacement

Eligible for Replacement

Physical Damage — Report Within 24 Hours

Physical damage must be reported within 24 hours of delivery with unboxing video proof.

Return Conditions

Product must be unused and in original condition.
Original packaging, accessories, invoice, and warranty cards must be present.
Return request raised within the eligible return period.
Unboxing video mandatory as proof at time of claim.
SK Laptop team will verify the claim before approval.

Non-Returnable Items

Customer Misuse Not Covered

Products damaged due to misuse, improper handling, or accident are not eligible for return or replacement.

Refund Policy

Approved refunds processed to original payment method only.
Timelines vary by payment providers and banks.
Refund initiated only after product received and verified by SK Laptop.
SK Laptop reserves the right to reject non-compliant requests.

Legal Terms

Dispute Resolution & Legal Terms

Jurisdiction — Maharashtra, India

All disputes shall be subject to exclusive jurisdiction of courts in Maharashtra, India. By purchasing, the customer agrees to this jurisdiction.

Final Decision Authority

SK Laptop reserves the sole and final right to approve, reject, or modify any return, replacement, or refund request based on verification and policy compliance.

Proof Requirement

Unboxing video is mandatory for all damage, DOA, wrong product, or missing item claims. Claims without valid video proof will not be processed.

Claim Limitation

Claims not raised within the specified reporting period will be deemed invalid. SK Laptop will not be responsible for issues reported beyond the eligible time window.